Hi, my friend- If there’s one thing I’ve discovered while living in Europe, it’s that coffee is art and science. They take their coffee very seriously here in Portugal. Back in the States, I used to order my coffee tall, black, and with a splash of cream. Here in Europe, most people prefer a ‘café,’ a simple yet profound shot of espresso. I would gulp it down when I first arrived in Portugal, but now I savor every sip. Just a few doors down, I sat on one of the three stools at Tiago's café....
4 months ago • 1 min read
Hi, my friend- Eight months ago, Courtney and I moved to the city center of Lisbon, Portugal, a city rich in culture, food, and history. It's a very walkable, meandering city—small but expansive—and I have fallen in love with every inch of it. While I'll frequently return to the US, noticed one glaring thing... Everyone I have met here stays above the line. Within one block from our flat is Pedro, our grocer; Jaoio, my barber; Maria, our banker; Tiago, who owns a tiny coffee shop; Ana, who...
5 months ago • 1 min read
Hi, my friend- Last night, I hired someone to help me put a bed together that would have taken me hours but took him half the time. When I paid him, he left with a smile and a handshake. Two minutes later he showed back up and said I had overpaid him, handed me back the extra money and smiled saying it was too much. What a wonderful human moment on so many levels. As a fellow human, I'm always looking for ways to be more efficient, productive, and successful. AI might be the answer. However,...
9 months ago • 2 min read
Hi, my friend- I've been to prison. Last year, I underwent a transformative journey during a visit to an Arizona correctional facility with Televerde. Televerde actively involves incarcerated women in the workforce, emphasizing skill development in technology and marketing, focusing on empowerment and fostering positive change. I witnessed firsthand how emerging technology could facilitate human connections. This answered an ongoing question I’ve grappled with since I introduced H2H™...
10 months ago • 1 min read
Hi, my friend- How do you grow as a business leader? Where do you generate your insight – have you plucked ideas from the sky or listened to colleagues sitting around a meeting table? Yes, these ideas can be valid, but are they intuitions truly coming from a customer-centric perspective? In short – are you listening to what your customers are telling you? A shift from brand-centric to customer-centric innovation can help you provide products and services that create value for your customers...
10 months ago • 2 min read
Hi, my friend- In the grand carnival of life, we often find ourselves entangled in the chaotic allure of Whack-a-Mole. The relentless emergence of challenges mimics the familiar bobbing heads of moles, each demanding attention and swift action. Fear not, fellow adventurer; a profound lesson exists in the whimsical game Whack-a-Mole. Picture this: a lone warrior armed with a foam mallet, standing defiantly against the constant tide of mole-like obstacles. The familiar rhythm of rising...
12 months ago • 1 min read
Hi, my friend- For a month and a half, I lived without a home. It was initially exciting, and then my creativity took a nosedive. I was in the thick of it all. Living with family and bouncing around was a thrill, and then it wasn't. I love adventure. I also love routine. And I lost my routine. Routine drives me to know what's next. As my creativity decreased, I realized I needed to give myself grace. I had to lean into the fact that when I got to where I was going, it would come back. It...
about 1 year ago • 2 min read
Hi, my friend- I moved to Lisbon, Portugal, two weeks ago, and it's been a ride. I'll be back in the US for speaking, client work, and family since we're a quick hop to the East Coast; it's a great location. While wandering the streets here, I was reminded how many brands have gone global. One in particular that drew my attention is Dominos. It got me thinking about their story, including the leadership and perseverance it took to start something innovative with humble beginnings. The story...
about 1 year ago • 3 min read
Hey there, I hope this message finds you well and full of curiosity. I've been inspired by the idea of "value spotting," it's been a game-changer in my approach to life and business. Let's explore a level of intuition that could change your business.: We often find ourselves overwhelmed in a world overflowing with information and opportunities. But value spotting is about tuning into the extraordinary power of observation. It's about having that sixth sense to detect what others might miss,...
about 1 year ago • 2 min read